Receptionists Training/Paitent Confidentality – Taking Responsibility

14 Sep

Common sense. Have used the RCGP confidentiality toolkit originally designed for teenagers with good effect in my own practice. WONCA workshop in Slovenia several years ago was very well received.

Beyond the Reception Desk

Everyone working within the Health Care Sector is bound by patient confidentiality.

Every member of staff should be expected to sign a confidentiality statement when they first start working for you. Confidentiality is vital when you are working with information regarding a patient.

You must only ever disclose patient information in the patient’s best interests.

How many people do you think has access to patient information?

here are a list of some of those healthcare professionals:

Doctors

Consultants

Nurses

HCA (Health Care Assistants)

Paramedics

Ambulance Technician

Other Healthcare Professionals (ie physiotherapists, dietitians, counsellors etc)

Out of Hours Personal

Receptionists

Secretaries

Administrative staff

NHS Managers

Cleaners  (They might see or hear patient information when carrying out their jobs. )

If you are working in a Surgery do you get visitors/workmen to sign a confidentiality statement when they come into your Practice?

There is every possibility that they will see or hear something regarding…

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Jim McManus blogs on public health, ethics, books, theology and more